Do I need to make an appointment or can I just walk in?
Walk-ins are welcome during our normal business hours of Monday through Friday, from 9:30 AM-5 PM at our SAN BERNARDINO LOCATION ONLY.
Due to Staffing issues our COLTON location @ 1400 E. Cooley, currently takes appointments only on Wednesdays 9:30 am to 5 PM. You may click on our online appointment to book your appointment now (appointments)
As a walk-in customer, you will be live scanned on a first-come, first-served basis. Appointments are also available every half hour during normal business hours. Customers with an appointment that arrive timely will have priority over walk-in customers.
Colton (Phone & Text): (909)453-3443
Email: email@example.com or firstname.lastname@example.org
How long does it take to get results?
In most cases, the results from DOJ come back within 72 hours. Due to various reasons, results can be delayed. For any significant delay, the DOJ will contact the requesting agency. The results are either emailed or sent to the requesting agency listed on the Request for Live Scan Service form. Once the Live Scan process has been completed at our facility, please direct all inquiries to the agency handling your employment or licensing.
If the requesting agency has not received the results you may contact the Applicant Processing Program at 916-227-3823. This department is the only one who can check to see if your record was dropped or not completely processed. Elite Live Scan &Notary cannot resubmit a record without written permission from the DOJ. This process may take up to 30 days.
Can I get a request for a live scan form from Elite Live Scan?
All Live Scan forms must be provided to you by the agency that wants you to get fingerprinted. These forms contain information that is unique to each agency and this information must be provided before arriving to have your prints taken. However, if you have misplaced your live scan form, we still may be able to assist you. Please call us for more information. Text your questions to (909)453-3443. or email email@example.com
What is a Live Scan?
A Live Scan is a way to take fingerprints digitally and transmit them directly to the Department of Justice (DOJ). The DOJ then checks the fingerprints against known criminal history records. A response(criminal history or no criminal history) is then sent to the agency requesting the Live Scan. If an applicant has no criminal history a response will be sent from the DOJ to the requesting agency in approximately 72 hours (3-7 days).
If I took a live scan a few years agon can I use the same one?
The DOJ does not share your information with other agencies. An applicant’s Live Scan form acts as a release for a criminal history response to be sent to the specified requesting agency. This means that you must submit a new application each time a criminal history is requested of you, therefore you must go through the Live Scan process again. Previous Live Scan information CAN NOT be used.
How long will I be in the office for the live scan?
On average, we can get you in and out in under 15 minutes. We know your time is valuable.
What type of payment do you accept?
Elite Live Scan & Notary accepts payment in the form of cash, Zelle, VISA, MasterCard, Discover, money order, cashier’s check, and corporate or business checks. Please note that if you are providing a corporate or business check, the check must be issued from the agency that is listed on the Live Scan form and must also be the agency that is requesting your Live Scan.
Do you offer FBI Background checks?
Yes! We are one of the few organizations to offer same-day background checks, which means less time waiting for results. more
What do I need to bring to get a live scan?
A copy of your Live Scan request form. (Forms are given to the applicant by the agency sending the applicant in for the Live Scan) Elite Live Scan & Notary cannot provide you with the forms. Live Scan Applicants must bring in three (3) copies of the “Request for Live Scan Service” form. The form must be completed by the agency requesting the Live Scan and by you, the applicant. We are not allowed to assist you in filling out the form. The applicant must also provide a government-issued ID (It must not be expired) such as State issued driver’s license/identification or passport. Forms are given to the applicant by the agency sending the applicant in for the Live Scan. Elite Live Scan & Notary cannot provide you with the forms.
What happens if there is a delay with my live scan results?
If a requesting agency does not have results yet and digital Live Scan fingerprints were submitted, you can use the automated telephone system to check on your submission. The phone number is (916) 227-4557. You will need the following information:
(1) your date of birth; and
(2) the 10-digit Automated Transaction Identifier (ATI) number that appears at the bottom of the Department of Justice form requesting Live Scan fingerprint background checks.
You may also check on the status of your background check at applicantstatus.doj.ca.gov
The ATI number always appears in the following sequence: 1 LETTER; 3 NUMBERS; 3 LETTERS and 3 NUMBERS.
What is the price for a live scan?
There are two fees involved in the Live Scan process: the rolling (fingerprinting) fee and the background investigation fee. Elite Live Scan & Notary charges a $20 rolling (fingerprinting) fee for all applications. The fees charged for the background investigation depend on the type of Live Scan application and what level of service is required by the agency that has requested your Live Scan. (The background fee is the fee that the DOJ charges for researching your fingerprints to determine if you have a criminal record or not.)
Background fees range from $25.00 to $110.00. This fee is in addition to the $20.00 rolling (fingerprinting) fee.
If your Live Scan form has a billing number in the “Agency Billing Number” line (this is a six-digit number that starts with a “1”), that means that the agency requesting your Live Scan will be billed for the background fees and all you will need to pay is the $20.00 rolling (fingerprinting) fee. If your form does not have a billing number on it, you will be responsible for paying both the rolling (fingerprinting) fee and the background fees. more